topic Re: iPhone Duo Delays in Apple Devices

iPhone Duo Delays

Leonardo1981 — Sat, 24 Oct 2026 10:23:47 GMT

Hi all, can anyone confirm if they ordered/upgraded to the iPhone duo online on 16th October 2026 and have since been told that as this was online other back ground things happened meaning it wasn’t placed until the 17th? And no no idea when will be available?

Re: iPhone Duo Delays

shiori1 — Sat, 24 Oct 2026 10:48:54 GMT

Probably 2028 at this rate.

Re: iPhone Duo Delays

Schockwave — Sat, 24 Oct 2026 11:00:18 GMT

@Leonardo1981 , I believe there is a wait, as you placed your order on the 17th and it is very popular, so there is a high demand world wide for it and a shortage of these , as I have read in another thread. It will definitely not be 2028, but could take up to 28 days possibly longer before you receive your new device.

If you want to find out more, then please contact customer service, as they can take a look at your account to see how long the delay is, as they are delivered on a first come first serve basis.

Re: iPhone Duo Delays

Northerner — Sat, 24 Oct 2026 11:00:43 GMT

Hi @Leonardo1981

Expect this to be very slow becase of demand.

Apple store online sats 22 Jan!

Thanks

Re: iPhone Duo Delays

Leonardo1981 — Sat, 24 Oct 2026 11:11:01 GMT

Thanks for your comment here. As you will have no doubt read in my post, it was regarding if anyone could confirm they had experienced similar when ordering on line.

My order was place on 16/10/2026 and I have email confirmation received at 13:45 on this date.

I also mentioned in my original post that I had just spoken to Customer Service. Let’s try and read contributions here so we can be really helpful to the community.

Sent from my iPhone

Re: iPhone Duo Delays

Rxihaan1111 — Sat, 24 Oct 2026 11:29:49 GMT

Exactly in the same boat as you, it seems like EE are clueless and/or straight up ignoring that they at fault. Ordered mine at 13:01 yet im at the back of queue!

Re: iPhone Duo Delays

emmawatts85 — Sat, 24 Oct 2026 11:30:55 GMT

I placed my order on the 16th my email came at 13.05, thought brilliant definitely getting it launch date as email states launch date, couldn’t track and they’ve took my £300 that I’ve paid upfront. Contacted them via chat on the 21st and the advisor just spoke in jargon and was more interested in upselling but sounds like you back office order went though the next day and was told I’d get it in 21days but because they were not interested in the upsell I came off the chat.

went back onto chat yesterday to be told 28 days I mean it’s not fair given we ordered on the date and people has ordered after us don’t has received it, it’s not our fault the back office didn’t pick it up until the next day. So much for loyalty

Re: iPhone Duo Delays

Leonardo1981 — Sat, 24 Oct 2026 11:44:02 GMT

Seems like there is a trend here… at least im not the only one.

Re: iPhone Duo Delays

Leonardo1981 — Sat, 24 Oct 2026 11:46:28 GMT

Crazy isn't it! And they are so unhelpful… any other organisation drives traffic through their website to drive down cost - but not EE. If you use the website you are penalised without notice.

Wonder if brand new customers experience the same as existing?

Re: iPhone Duo Delays

hthytrhfhfghgf — Sat, 24 Oct 2026 11:58:50 GMT

I'm in exactly the same situation.

No idea when delivery will happen and a different story everytime you talk to Customer Services (i don't think anyone there knows the true situation re stock, deliveries etc).

Re: iPhone Duo Delays

Rxihaan1111 — Sat, 24 Oct 2026 12:01:11 GMT

Just got off the phone to them now. No idea when theyll get it in stock just the blanket 28+ days timescale.

Re: iPhone Duo Delays

Andry95apple — Sat, 24 Oct 2026 14:35:56 GMT

I am, reason why I will never be with ee ever

Re: iPhone Duo Delays

tomi676 — Sat, 24 Oct 2026 15:13:12 GMT

I ordered mine on 16th I got email confirmation the same day and today another email:”Your order is on track.”

it does it mean anything?

Re: iPhone Duo Delays

Leonardo1981 — Sat, 24 Oct 2026 15:21:59 GMT

I’m envious you’ve had an Email 🙁… Just really annoyed they weren’t up front about everything as would have tried and ordered elsewhere… could literally kick myself thinking it would be different this time with EE.

Re: iPhone Duo Delays

Leonardo1981 — Sat, 24 Oct 2026 15:24:37 GMT

Thanks for your comment here. As you will have no doubt read in my post, it was regarding if anyone could confirm they had experienced similar when ordering on line (being placed in further behind in the queue than people that ordered after them).

My order was place on 16/10/2026 and I have email confirmation received at 13:45 on this date.

I also mentioned in my original post that I had just spoken to Customer Service. Let’s try and read contributions here so we can be really helpful to the community.

‘Blanket’ replies do nothing to help your customers.

Re: iPhone Duo Delays

Mla44 — Sat, 24 Oct 2026 15:46:24 GMT

Yes exactly this. I had my confirmation email at 13:40 on 16th but when I called yesterday they said order was confirmed on 17th so likely my phone will come after 28 days!!

Re: iPhone Duo Delays

ProtocolDD — Sat, 24 Oct 2026 16:09:15 GMT

Yes, exactly the same situation. Ordered online on 16th and received email confirmation at 13.06, stating to expect delivery on launch day. Then had a text message the following day directing me to their online chat to ‘confirm’ some details where they tried to sell me broadband as well, and then tried to get me to add an Apple Watch to my plan, and when I insisted on keeping my original plan made me repeat the same contract agreement I’d done the previous day.

Since then I’ve spoken to customer services several times, and been told (in no particular order):

if will definitely arrive on launch day
it will arrive on launch day or shortly after
it will be within 14 days
it will be within 21 days
it definitely won’t take more than a month
it will be more than 28 days

And most recently, the person I spoke to confirmed that nobody at EE has any idea when it will be delivered, and they have no way of finding out or telling me.

Unfortunately, by the time I found out how unreliable EE were going to be there was no chance to order elsewhere for delivery before January so I’m stuck (like many others, it would seem).