topic Re: iPhone 18 pro max unacceptable delivery in Apple Devices

iPhone 18 pro max unacceptable delivery

Beany96 — Sun, 20 Sep 2026 12:20:53 GMT

Well what a nightmare, was looking forward to my new upgrade, the iPhone 18 pro max, I take delivery of said package, only to open the bag and see well the box was split open at the bottom and as you can see my new phone and cable not even in the box. Contacted EE and they offered me a return, but unfortunately it would mean waiting a week for the return, then I’d have to wait for plans to revert. And to top it off, I’d be right at the back of the queue. Meaning waiting ages. To say I’m gutted is an understatement.

For benefit of doubt I removed the boxes barcodes for obvious reasons.

Re: iPhone 18 pro max unacceptable delivery

Northerner — Sun, 20 Sep 2026 12:24:16 GMT

Hi @Beany96

I cannot believe it is delivered in a bag.

Likely it was thrown around by DPD as normal.

You can complain here: https://ee.co.uk/help/contact-ee/complaint

Thanks

Re: iPhone 18 pro max unacceptable delivery

Beany96 — Sun, 20 Sep 2026 12:27:38 GMT

I did that and this was the response I got. Like speaking to bots. Not sure who i was talked to as I haven’t had a call or anything form complaints.

Hi from EE.

Sorry about the issues you've been having. We've raised a complaint for you.

If you're happy this is now resolved, you don't need to do anything. Or visit ee.co.uk/go/getintouch to get in touch.

If we don't hear from you in 7 days, we'll close it.

Thanks.

Re: iPhone 18 pro max unacceptable delivery

Schockwave — Sun, 20 Sep 2026 13:01:44 GMT

@Beany96 , you can always ask to have the complaint reopened if you are not happy, but they do have to check it all out and I suspect they will speak to DPD to find out what went wrong, as I have never had an issue, I am just speculating.