topic Re: Phone in Apple Devices

Phone

tianawells64 — Mon, 14 Sep 2026 14:34:27 GMT

hello i ordered a iphone 16 pink 128gb on sunday at 5:30pm

I havent had any update ive called today and they havent given me a update either . Its too puck up in store
can anyone help

Re: Phone

Ali_A — Mon, 14 Sep 2026 16:45:24 GMT

Hi @tianawells64

Welcome to the Community.

have you check your Junk/spam folder for any emails?

Looking at the order history for iPhone 16 5G 128GB Pink, stock guidance while placing the order on the 13th September was: "In Stock- Expect despatch within 1 day"

Which means it should be sent from our warehouse today.

You can track your order on our Track Your Order page.

Once the store has received and processed the item, they will contact you to let you know it's ready for collection, If you haven't heard from them by the end of tomorrow you can contact your chosen store directly for an update.

Hope this helps!

Ali

Re: Phone

tianawells64 — Mon, 14 Sep 2026 16:55:21 GMT

Hello yes ive looked in their constantly today, i rang customer services and they said it should be their by today but it hasnt been , the store is now shut i havent had a update since ive ordered it.

My only code thing ive got is a XKO number what says it dont work in the track your order bit ill add image proof in

Thankyou.

Re: Phone

Ali_A — Mon, 14 Sep 2026 17:01:40 GMT

Thanks for that @tianawells64

When you contacted customer service, did they confirm they could see the order had been processed correctly?

As you're seeing an error when tracking your order, it may not have been completed. I'd recommend giving our Customer Service team another call where a guide in the Digital Sales team can check your order went through correctly.

If the order couldn't be processed, the team can discuss what additional information we need to manually complete it for you.

Ali

Re: Phone

tianawells64 — Mon, 14 Sep 2026 17:13:37 GMT

Apparently its cause i ordered it online and im collecting it from store