https://community.ee.co.uk/t5/Apple-Devices/Sim-locked-after-upgrade/m-p/1637141#M159535 <P>Hi all I need your help please</P><P>&nbsp;</P><P>i I have upgraded with EE to a new iPhone. Just arrived today and when I swap my SIM over to the new phone it shows as having the sim locked.&nbsp;<BR />I have the sim pin, tried this and it didn’t work.&nbsp;<BR />managed to get the sim locked so entered the PUK which I also have from the EE app.&nbsp;<BR />iPhone accepts the PUK but won’t allow me to unlock the SIM card so I’m stuck.&nbsp;<BR />can’t get an answer from ee tonight and it’s a bank holiday weekend so I’m concerned that I will be without new phone until Tuesday.&nbsp;<BR /><BR /></P><P>sim works perfectly in the old phone though. Strange</P><P>&nbsp;</P><P>your help much appreciated&nbsp;</P> Fri, 28 Aug 2026 18:23:28 GMT Antony28 2026-08-28T18:23:28Z https://community.ee.co.uk/t5/Apple-Devices/Sim-locked-after-upgrade/m-p/1637141#M159535 <P>Hi all I need your help please</P><P>&nbsp;</P><P>i I have upgraded with EE to a new iPhone. Just arrived today and when I swap my SIM over to the new phone it shows as having the sim locked.&nbsp;<BR />I have the sim pin, tried this and it didn’t work.&nbsp;<BR />managed to get the sim locked so entered the PUK which I also have from the EE app.&nbsp;<BR />iPhone accepts the PUK but won’t allow me to unlock the SIM card so I’m stuck.&nbsp;<BR />can’t get an answer from ee tonight and it’s a bank holiday weekend so I’m concerned that I will be without new phone until Tuesday.&nbsp;<BR /><BR /></P><P>sim works perfectly in the old phone though. Strange</P><P>&nbsp;</P><P>your help much appreciated&nbsp;</P> Fri, 28 Aug 2026 18:23:28 GMT https://community.ee.co.uk/t5/Apple-Devices/Sim-locked-after-upgrade/m-p/1637141#M159535 Antony28 2026-08-28T18:23:28Z