https://community.ee.co.uk/t5/Apple-Devices/EE-App/m-p/1636141#M159523 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3828683">@Iconn67</a></SPAN>,<BR /><BR />Welcome to the EE Community<BR /><BR />Seems like the app may have got a bit mixed up with the connection it is showing. Are you able to forget/remove the device from your list of devices, then if you reconnect the device to your Wi-Fi, see if it correctly updates as online etc?&nbsp;<BR /><BR />Alex</P> Sun, 23 Aug 2026 13:07:32 GMT Alex_H 2026-08-23T13:07:32Z https://community.ee.co.uk/t5/Apple-Devices/EE-App/m-p/1636119#M159521 <P>Why does the EE app device list say that my iPhone is offline and connected via Ethernet?. Does anyone have any idea?.</P> Sun, 23 Aug 2026 10:13:06 GMT https://community.ee.co.uk/t5/Apple-Devices/EE-App/m-p/1636119#M159521 Iconn67 2026-08-23T10:13:06Z https://community.ee.co.uk/t5/Apple-Devices/EE-App/m-p/1636141#M159523 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3828683">@Iconn67</a></SPAN>,<BR /><BR />Welcome to the EE Community<BR /><BR />Seems like the app may have got a bit mixed up with the connection it is showing. Are you able to forget/remove the device from your list of devices, then if you reconnect the device to your Wi-Fi, see if it correctly updates as online etc?&nbsp;<BR /><BR />Alex</P> Sun, 23 Aug 2026 13:07:32 GMT https://community.ee.co.uk/t5/Apple-Devices/EE-App/m-p/1636141#M159523 Alex_H 2026-08-23T13:07:32Z