topic sim not provisioned in Apple Devices

sim not provisioned

alfiehod — Thu, 13 Aug 2026 19:58:26 GMT

Hi, my physical EE SIM is showing “SIM not provisioned” on my iPhone and I have no service. This happened after I erased my iPhone. Can you please check whether my SIM is active and re-provision/reactivate it on my account?

Re: sim not provisioned

XRaySpeX — Thu, 13 Aug 2026 20:00:59 GMT

No, we can't! This public user discussion forum can have no access to your specific account. You need to raise this with CS.

Re: sim not provisioned

alfiehod — Thu, 13 Aug 2026 20:02:54 GMT

i cant call anyone

Re: sim not provisioned

Rach_H — Fri, 14 Aug 2026 07:47:37 GMT

If you use a friend or family member's phone to call us then the team will be able to get this sorted for you.

Rach