topic Re: Stolen phone in France in Apple Devices

Stolen phone in France

chloeshao21704 — Thu, 18 Jun 2026 08:16:54 GMT

My IPhone got stolen in Paris and I am currently stuck as everything was linked to that number and I can’t access my accounts - how can I fix this issue? Is the quickest way to go to an EE store when I arrive in London or to order a new SIM to my address?

I called yesterday and they said the card was suspended - is that enough?

Re: Stolen phone in France

Katie_B — Thu, 18 Jun 2026 08:21:56 GMT

Hi @chloeshao21704.

Thanks for coming here.

I'm sorry to hear your phone was stolen.

SIM delivery to your home address can take 3-5 days, if you visit an EE Store with photo ID you will be able to get a replacement SIM over the counter.

Please also ask the team to ensure the suspension is lifted from your account once you have a replacement.

Katie