topic Re: HBO not working in Apple Devices

HBO not working

Sean_7 — Mon, 30 Mar 2026 20:04:04 GMT

I have TNT sport included in my phone contract yet now it has become HBO I can’t seem to get onto it. There is no activate button on my ee anywhere and when I type my email username into the HBO max app it says account doesn’t exist ? How do I get access to this as I am paying for it ?

Re: HBO not working

Alex_H — Tue, 31 Mar 2026 07:35:56 GMT

Hi @Sean_7,

Welcome to the EE Community

If you have TNT Sports as part of your mobile package and previously created a discovery+ account to use, then you should not need to activate anything or create a new account, you should be able to login to HBO Max using the same email address and password.

In case you may have originally used a different email with discovery+ I would double check that by loading up discovery+ app on your phone, hitting the profile button and then Account and it will show the email in use there. Then try logging in to HBO Max here.

If you hadnt previously activated your subscription prior to the move to HBO Max that is when it would need to be activated here.

Alex

Re: HBO not working

Mikraphone13 — Mon, 25 May 2026 16:56:50 GMT

I have the same issue however I still don’t have access. What do I do?

Re: HBO not working

Leanne_T — Tue, 26 May 2026 07:19:23 GMT

Hi there @Mikraphone13

Thanks for coming to the community.

Could you try the steps for your subscription type in the TNT Sports or HBO Max - read this first - The EE Community article, to see if this helps you get access to HBO Max.

Let me know how you get on 🙂

Leanne.