topic Re: Apple activation lock in Apple Devices

Apple activation lock

Stephenxiii — Wed, 29 Apr 2026 18:51:44 GMT

So we’ve given our daughter my wife’s old iPhone 14, got a sim and set up a new Apple ID for her & set up on family thing so we can track her.

everything was fine for a few days then it kept asking for the password and then saying it was account locked

started the activation lock request but require proof of purchase, but this was over 2 years ago and don’t have these documents, check on we website and it’s only our new contracts that shows up.

is there a way to get the old phone contract through ee

Re: Apple activation lock

XRaySpeX — Wed, 29 Apr 2026 18:58:34 GMT

You'll find the PUK, to unblock your SIM after too many incorrect PIN attempts, in your online MyEE under Home > Plans & Subs > Unlock your SIM / eSIM.

Re: Apple activation lock

Stephenxiii — Wed, 29 Apr 2026 19:03:06 GMT

Sorry it’s not the phone that’s locked but the apple account

stopping her from updating apps etc