topic Re: non-original seals on new iPhone in Apple Devices

non-original seals on new iPhone

mcfod — Wed, 22 Apr 2026 11:36:13 GMT

new iPhone 17 Pro received

should be brand new, and might be inside the box, but haven't opened yet as the seals are not original Apple, and they aren't the "QC" seals I've seen in some other images, just a security sealed tape. It's got this top and bottom so it's definitely been opened already

any EE admins/moderators want to let me know the best plan of action please

Re: non-original seals on new iPhone

Chris_B — Wed, 22 Apr 2026 12:20:10 GMT

@mcfod You call customer support about it.

Re: non-original seals on new iPhone

Lesley_W — Thu, 23 Apr 2026 16:32:51 GMT

Hi @mcfod

Welcome to our community.

I understand your concern and wanting to check this is right.

Have you had a chance to contact customer care about this as @Chris_B suggested?

Lesley

Re: non-original seals on new iPhone

mcfod — Thu, 23 Apr 2026 16:40:33 GMT

called 150, but I dont have the password for the account so they could give me limited info, but they didn't think it should have come out to me without original seals, so Im now waiting for the password so I can call back again

Re: non-original seals on new iPhone

Lesley_W — Thu, 23 Apr 2026 16:42:20 GMT

Thanks for the update @mcfod

Let us know how you get on when you manage to get in touch again.

Lesley