topic Re: Sim not working in Apple Devices

Sim not working

Jess94x — Mon, 20 Apr 2026 11:58:05 GMT

Just had new phone on insurance & my SIM card isn’t working please help I can’t get onto anything or phone anyone, it’s saying no service but picked up my number

Re: Sim not working

Chris_B — Mon, 20 Apr 2026 12:32:39 GMT

@Jess94x was this a replacement device for a lost device? If so and that’s a new sim card it can take up to 24 hours to a the sim. Try restarting the device a few times.

Re: Sim not working

Peter_W — Mon, 20 Apr 2026 15:04:58 GMT

Welcome to the Community, @Jess94x

As @Chris_B has mentioned, for us to best advise you here, it would be good to know a bit of background on why your device was replaced.

If this was a replacement for a lost device, and the original SIM was lost too, we would expect the replacement SIM to have been sent pre-activated.

If you still have the original SIM, and this is the one that you tried in the new handset, then this should still be working unless you specifically requested a suspension or replacement.

Peter