topic Re: No Network - New iPhone in Apple Devices

No Network - New iPhone

stewchown — Fri, 10 Oct 2025 11:11:57 GMT

Just got a new iPhone 17 - transferred the contents of my old iPhone over, no problem. Took the SIM card out and placed it in the new phone - SIM card has been recognised but it's not able to find the network so I can't receive calls or texts.

Also unable to use the EE app for help as it requires a passcode to be sent via text, and unable to call 150.

Have turned the phone on and off multiple times, tried airplane mode etc. etc. Any suggestions?

Re: No Network - New iPhone

Ali_A — Fri, 10 Oct 2025 13:21:38 GMT

Hi @stewchown

Did you purchase the iPhone 17 from EE directly? If so did it come with a new SIM card?

Are you able to try the SIM card in an alternative phone to test the SIM card still works?

Ali

Re: No Network - New iPhone

stewchown — Fri, 10 Oct 2025 14:05:28 GMT

Solved - had to go to my nearest EE store and get a new SIM. Something to do with the new iPhone setting up the existing SIM as an eSIM and effectively wiping the SIM card.

Re: No Network - New iPhone

Ali_A — Fri, 10 Oct 2025 14:08:30 GMT

Thanks for getting back to us with an update on what happened @stewchown

Glad you're all sorted now, and hope you enjoy your new device!

Ali

Re: No Network - New iPhone

NAWJason — Sat, 18 Apr 2026 06:30:41 GMT

Thanks for updating, I can't do a ton of 2FA because my physical SIM doesn't work. Actually the worst part BY A MILE of upgrading iPhone, all the hard stuff takes an hour, EE takes 3 days!