Failed purchase

Uojini22 — Tue, 07 Apr 2026 11:42:51 GMT

Hello.. I made a purchase for IPhone 17 pro max but the order wasn’t successful and my money is yet to be refunded.. this is the order details XKO**********

[Mod edit - order number removed, please don't share any personal or account details on these public forums]

Re: Failed purchase

Peter_W — Tue, 07 Apr 2026 12:36:28 GMT

Welcome to the Community, @Uojini22.

I've removed the order reference number from your post, as we don't have access to accounts via these forums, and we also recommend not to share any identifiable information in public.

Normally if an order fails and your payment still shows as pending, this has never physically reached us, and should be released back to your bank within 5 working days.

If you'd like to discuss the order further and see if this can be pushed through, please give our team a call, and once connected ask to be transferred to web sales.

Peter

topic Failed purchase in Apple Devices

Failed purchase

Re: Failed purchase