topic Re: New iPhone 17 Pro in Apple Devices

New iPhone 17 Pro

KjReynolds — Wed, 01 Apr 2026 17:21:04 GMT

Set up new phone without a problem, but all outgoing calls fail. Have followed Apple advice to no avail. Any ideas please

Ken

Re: New iPhone 17 Pro

Chris_B — Wed, 01 Apr 2026 19:32:40 GMT

@KjReynolds Have you put your sim in the new device? Or are you using the eSIM ? Does the device show it’s connected to the EE network?

Re: New iPhone 17 Pro

Debbie_G — Fri, 03 Apr 2026 08:47:18 GMT

Hi @KjReynolds.

Welcome to the community.

As @Chris_B mentioned, please check that your SIM or eSIM is active on the new phone and that it’s showing a connection to the EE network. If outgoing calls are still failing, please get in touch with our customer support team. They’ll be able to help look into this further.

Debbie