Phone not delivered after two weeks

Jnsuuuuuu — Mon, 30 Mar 2026 19:12:59 GMT

Hi,

I paid to take out an iPhone 17e to be collected in store at Morgate. Was told by the staff to **bleep** off and call online as they hadn’t seen it. Called online for the next 3 days in a row where I was called the n word before being hung up on. I still haven’t received the phone and I’ve been racially abused by EE staff when I try to call to find out. Who can I even begin to speak to for help in a situation like this?

Re: Phone not delivered after two weeks

Alex_H — Tue, 31 Mar 2026 07:50:53 GMT

Hi @Jnsuuuuuu,

Welcome to the EE Community

I am very alarmed to hear of your experience when getting help in store and especially when you have called in. Any abuse like that is completely unacceptable and is something we do take very seriously.

I have sent you a private message to take some details from you so we can get this properly investigated.

Alex

topic Phone not delivered after two weeks in Apple Devices

Phone not delivered after two weeks

Re: Phone not delivered after two weeks