https://community.ee.co.uk/t5/Apple-Devices/Online-order/m-p/1598846#M158938 <P>Hi there <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4935824">@Sienneeage05</a></SPAN>&nbsp;</P> <P>Thanks for coming back to the community.&nbsp;</P> <P>If you have not heard back from the team following the call for some extra details, please call us on 0800 956 6000. One of the sales team will check for any updates and discuss your options.&nbsp;</P> <P>Leanne.&nbsp;</P> Fri, 30 Jan 2026 16:54:12 GMT Leanne_T 2026-01-30T16:54:12Z https://community.ee.co.uk/t5/Apple-Devices/Online-order/m-p/1598800#M158937 <P>So I made an online order, got a call back to do the verification process, it kept saying I was getting questions wrong I don’t know how when they are literal questions about me? Anyways was meant to get a call back yesterday and haven’t heard anything yet? And if I can’t get the verification questions right is there anything I can do like bring in ID and stuff or no?&nbsp;</P> Fri, 30 Jan 2026 14:46:50 GMT https://community.ee.co.uk/t5/Apple-Devices/Online-order/m-p/1598800#M158937 Sienneeage05 2026-01-30T14:46:50Z https://community.ee.co.uk/t5/Apple-Devices/Online-order/m-p/1598846#M158938 <P>Hi there <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4935824">@Sienneeage05</a></SPAN>&nbsp;</P> <P>Thanks for coming back to the community.&nbsp;</P> <P>If you have not heard back from the team following the call for some extra details, please call us on 0800 956 6000. One of the sales team will check for any updates and discuss your options.&nbsp;</P> <P>Leanne.&nbsp;</P> Fri, 30 Jan 2026 16:54:12 GMT https://community.ee.co.uk/t5/Apple-Devices/Online-order/m-p/1598846#M158938 Leanne_T 2026-01-30T16:54:12Z