topic Re: Your Smart Watch has had a problem downloading the eSIM in Apple Devices

Your Smart Watch has had a problem downloading the eSIM

ABrawley — Thu, 15 Jan 2026 13:28:27 GMT

Long story short, my watch line wasnt working, I got a new number and now I cant get it activated via the Watch App.

I have called CC and they tell me it's affecting 3000 e-sims but thought I;d come here to seek any advice from the community.

CC have checked new watch line is connected with main mobile no. I have supplied, checked and double checked EID. I have switched everything off and on. I have tried via Data plan on EE and Voda (ie switched wifi off on both watch and phone).

Nothing works, any suggestions please?

Re: Your Smart Watch has had a problem downloading the eSIM

Chris_B — Thu, 15 Jan 2026 13:34:29 GMT

@ABrawley have you tried un pairing the watch from your phone and then setting it up from scratch. are you seeing an error message? If you are what is the code that you are seeing ?

Re: Your Smart Watch has had a problem downloading the eSIM

trn1 — Thu, 15 Jan 2026 21:12:18 GMT

Hey, I’m dealing with exactly the same issue. Last night they said it was an ongoing issue. Earlier this evening they said the issue was resolved so it should all work fine. I was able to get it to the ‘activating’ stage but then it fails. Called again, they did the same steps, got a different error message specifically about an issue activating the E-Sim, but similarly not working. Apparently they’re still dealing with the issue. Was told to wait a few days.

Re: Your Smart Watch has had a problem downloading the eSIM

ABrawley — Fri, 16 Jan 2026 10:58:37 GMT

Thanks sincerely. That worked.

Re: Your Smart Watch has had a problem downloading the eSIM

ABrawley — Fri, 16 Jan 2026 10:59:11 GMT

Hey buddy. The suggestion above from Chris worked for me. Unpair then try again. Good luck.

Re: Your Smart Watch has had a problem downloading the eSIM

trn1 — Fri, 16 Jan 2026 11:08:52 GMT

Hey, does this remove all the data from the watch though? I guess it’s ok if it works, but seems like a pain if so haha.

Re: Your Smart Watch has had a problem downloading the eSIM

ABrawley — Fri, 16 Jan 2026 11:12:40 GMT

Yes, just make sure you have a recent backup of the watch.
Sent from my iPhone

Re: Your Smart Watch has had a problem downloading the eSIM

trn1 — Fri, 16 Jan 2026 11:47:51 GMT

Didn’t work 😞 so frustrating. Alas.

Re: Your Smart Watch has had a problem downloading the eSIM

JJ_Davie — Sun, 18 Jan 2026 06:18:21 GMT

Hi @ABrawley. I have had this issue when buying a new Apple Watch and the quickest way (what each year has sorted this issue for me when I get the new watch) is to call 150 and go to the tech department and they just need to reset your watch plan (affective give you a new SIM card but obviously it’s a eSIM). Sometimes they have removed my watch plan (the additional plan to connect your watch to your main sim) and then add it back. After one call with 150 tech departments they have always sorted it 🙂

Re: Your Smart Watch has had a problem downloading the eSIM

JJ_Davie — Sun, 18 Jan 2026 06:20:37 GMT

Hi @trn1 . I have had this issue when buying a new Apple Watch and the quickest way (what each year has sorted this issue for me when I get the new watch) is to call 150 and go to the tech department and they just need to reset your watch plan (affective give you a new SIM card but obviously it’s a eSIM). Sometimes they have removed my watch plan (the additional plan to connect your watch to your main sim) and then add it back. After one call with 150 tech departments they have always sorted it 🙂