topic Re: Damaged mobile in Apple Devices

Damaged mobile

Wilkis01 — Mon, 12 Jan 2026 13:35:21 GMT

My daughter has dropped her phone (2nd phone on my account) screen is cracked and glitching badly. Please can I order a new replacement handset, like for like without upgrading asap?

Re: Damaged mobile

Wilkis01 — Mon, 12 Jan 2026 13:36:10 GMT

I have damage cover on my account and EE confirmed on Friday this also covers the second handset.

Re: Damaged mobile

Chris_B — Mon, 12 Jan 2026 13:43:21 GMT

@Wilkis01 each device has its own separate insurance, so if it’s just your device insured then it doesn’t cover the 2nd device, if you’re paying insurance for that second device then you need to contact customer support or go to a EE store and request a repair via that insurance.

Re: Damaged mobile

bristolian — Mon, 12 Jan 2026 15:51:09 GMT

@Wilkis01 wrote:
Please can I order a new replacement handset, like for like without upgrading asap?

There's no access to individual customer accounts on this public forum - details on claiming for lost & stolen devices are at https://ee.co.uk/help/insurance/how-do-i-make-an-insurance-claim

As already mentioned, insurance is specific to each device and not the account.