topic Re: Order in Apple Devices

Order

BritDavies26 — Wed, 07 Jan 2026 06:28:59 GMT

I ordered a new phone on 5th January around 1:12am, it’s now the 7th January 6:27am and I’ve still not had the email for the order number/tracking and the money has come out of my account

Re: Order

Chris_B — Wed, 07 Jan 2026 08:18:22 GMT

@BritDavies26 have you checked your spam folder ?

Re: Order

BritDavies26 — Wed, 07 Jan 2026 08:19:58 GMT

Yes ive checked and nothing

Re: Order

Chris_S — Wed, 07 Jan 2026 09:20:35 GMT

Hi @BritDavies26

What was the make, model, colour and memory size of the phone that you ordered please?

Chris S

Re: Order

BritDavies26 — Wed, 07 Jan 2026 09:27:16 GMT

Iphone 17 pro max, deep blue, 256GB

Re: Order

Chris_S — Wed, 07 Jan 2026 09:41:21 GMT

Thanks for letting me know @BritDavies26

I've just checked our stock page, and it looks like if you ordered your phone on the 5th of January, the expected dispach time is around 14 days.

Chris S

Re: Order

BritDavies26 — Wed, 07 Jan 2026 09:42:59 GMT

Okay, when would I get an email for order reference/tracking number

Re: Order

Chris_S — Wed, 07 Jan 2026 11:17:00 GMT

Hi @BritDavies26

You usually receive your order confirmation email right after your order has been processed.

If you can't see your confirmation email in your inbox, it's worth checking your spam folder to see if it's in there.

When your order has been passed to our couriers DPD, you'll get a text with a delivery tracking reference.

You can track your DPD delivery on DPD's order tracking page.

Chris S

Re: Order

BritDavies26 — Wed, 07 Jan 2026 12:27:09 GMT

I’ve checked my spam its empty and even searched EE and nothing

Re: Order

Chris_S — Wed, 07 Jan 2026 13:35:45 GMT

Thanks for checking @BritDavies26

If you'd like more information about your specific order, I'd recommend giving us a call so a guide can take your details and locate your order.

Chris S