https://community.ee.co.uk/t5/Apple-Devices/AirPod-Max/m-p/1591683#M158776 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4919017">@Dom861</a>&nbsp;</P><P>There is no account access on these forums. You'll need to speak to EE CS again and ask them to send a receipt or a letter/email confirming.</P><P>Although not sure why you would need this if you are possession of the earphones as this is a known issue.&nbsp;</P><P>Thanks&nbsp;</P> Sun, 28 Dec 2025 18:53:09 GMT Northerner 2025-12-28T18:53:09Z https://community.ee.co.uk/t5/Apple-Devices/AirPod-Max/m-p/1591679#M158775 <P>I used to be with EE until earlier this year. During my time I purchased a pair of Apple AirPod Max alongside my contract. They seem to need a service due to a Bluetooth stack problem which stops them from pairing.&nbsp;<BR />I called Customer Service in order to get a proof of purchase as I don’t have anything to show my ownership. The billing team saw that I purchased them but was completely unable to to send me a proof of purchase even though they said they could see the payments.&nbsp;<BR /><BR /></P><P>Anyone able to help? I am quite unhappy as I paid a lot of money for those.&nbsp;</P> Sun, 28 Dec 2025 17:39:27 GMT https://community.ee.co.uk/t5/Apple-Devices/AirPod-Max/m-p/1591679#M158775 Dom861 2025-12-28T17:39:27Z https://community.ee.co.uk/t5/Apple-Devices/AirPod-Max/m-p/1591683#M158776 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4919017">@Dom861</a>&nbsp;</P><P>There is no account access on these forums. You'll need to speak to EE CS again and ask them to send a receipt or a letter/email confirming.</P><P>Although not sure why you would need this if you are possession of the earphones as this is a known issue.&nbsp;</P><P>Thanks&nbsp;</P> Sun, 28 Dec 2025 18:53:09 GMT https://community.ee.co.uk/t5/Apple-Devices/AirPod-Max/m-p/1591683#M158776 Northerner 2025-12-28T18:53:09Z