https://community.ee.co.uk/t5/Apple-Devices/Help-with-new-phone-and-physical-sim/m-p/1588450#M158691 <P>It was a friend of mine who said I needed to inform ee. She said it wouldn’t work without doing that. Just wait till I see her!!&nbsp;<BR />Thanks for clarifying.&nbsp;</P> Tue, 09 Dec 2025 22:57:42 GMT Vcg 2025-12-09T22:57:42Z https://community.ee.co.uk/t5/Apple-Devices/Help-with-new-phone-and-physical-sim/m-p/1588344#M158687 <P>Hi all, please don’t judge but I’m not very tech savvy.</P><P>I am about to buy an iPhone 16 plus from Back Market. It’s unlocked and has physical and e sim options. At the moment I have an iPhone 11 with a physical nano SIM card and I have a sim only deal with EE that costs me £13.50 a month.&nbsp;<BR />My question is, when my refurbished phone comes from Back Market can I simply take the SIM card out of my iPhone 11 and put it into my new phone without contacting ee? &nbsp;I have been told that I need to inform ee of the change of handset but I really can’t see why this should be.&nbsp;<BR />Sorry if this is a daft question.</P><P>TIA,</P><P>Vivienne G</P> Tue, 09 Dec 2025 15:21:23 GMT https://community.ee.co.uk/t5/Apple-Devices/Help-with-new-phone-and-physical-sim/m-p/1588344#M158687 Vcg 2025-12-09T15:21:23Z https://community.ee.co.uk/t5/Apple-Devices/Help-with-new-phone-and-physical-sim/m-p/1588358#M158689 <BLOCKQUOTE><HR /><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/281310">@Vcg</a>&nbsp;wrote:<BR /><P>My question is, when my refurbished phone comes from Back Market can I simply take the SIM card out of my iPhone 11 and put it into my new phone without contacting ee? &nbsp;I have been told that I need to inform ee of the change of handset but I really can’t see why this should be.&nbsp;</P><HR /></BLOCKQUOTE><P>Yes, this is exactly what you do - you can put your EE SIM into any working phone of your choice, providing it fits.</P><P>Whom or what has told you that you need to inform EE, out of interest?</P> Tue, 09 Dec 2025 15:59:23 GMT https://community.ee.co.uk/t5/Apple-Devices/Help-with-new-phone-and-physical-sim/m-p/1588358#M158689 bristolian 2025-12-09T15:59:23Z https://community.ee.co.uk/t5/Apple-Devices/Help-with-new-phone-and-physical-sim/m-p/1588450#M158691 <P>It was a friend of mine who said I needed to inform ee. She said it wouldn’t work without doing that. Just wait till I see her!!&nbsp;<BR />Thanks for clarifying.&nbsp;</P> Tue, 09 Dec 2025 22:57:42 GMT https://community.ee.co.uk/t5/Apple-Devices/Help-with-new-phone-and-physical-sim/m-p/1588450#M158691 Vcg 2025-12-09T22:57:42Z https://community.ee.co.uk/t5/Apple-Devices/Help-with-new-phone-and-physical-sim/m-p/1588495#M158692 <P>Hi <SPAN style="color:var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/281310">@Vcg</a></SPAN>&nbsp;</P><P>I can confirm that there's no need to contact us about a change of phone, and your phone should work when you pop the SIM card in, provided the phone is unlocked.</P><P>If you'd prefer an eSIM, just head to our <A href="https://ee.co.uk/help/mobile/getting-started/using-an-esim" target="_blank"><STRONG>Downloading and using an eSIM</STRONG></A><STRONG> </STRONG>page for step-by-step instructions.</P><P>Chris S</P> Wed, 10 Dec 2025 09:33:46 GMT https://community.ee.co.uk/t5/Apple-Devices/Help-with-new-phone-and-physical-sim/m-p/1588495#M158692 Chris_S 2025-12-10T09:33:46Z https://community.ee.co.uk/t5/Apple-Devices/Help-with-new-phone-and-physical-sim/m-p/1588497#M158693 <P>That’s great, thank you so much Chris. <span class="lia-unicode-emoji" title=":thumbs_up:">👍</span></P> Wed, 10 Dec 2025 09:38:57 GMT https://community.ee.co.uk/t5/Apple-Devices/Help-with-new-phone-and-physical-sim/m-p/1588497#M158693 Vcg 2025-12-10T09:38:57Z