topic new phone in Apple Devices

new phone

sob251106 — Thu, 27 Nov 2025 10:42:32 GMT

Hiya, just bought a new phone yesterday, and as I was trying to set it up, I was trying not to transfer anything on my old phone, like photos, but it did anyway. Would I need to restart the phone to stop this? Any help appreciated, thanks.

Re: new phone

Ritu_D — Thu, 27 Nov 2025 13:08:42 GMT

Hi @sob251106

Welcome to the community.

If you do not want to transfer anything from your old phone to your new phone, you can set it up as a new phone without transferring old data.

If it has already transferred data over you could do a factory reset and start the set up again.

Thanks

Ritu

Re: new phone

sob251106 — Thu, 27 Nov 2025 13:18:23 GMT

Ahh okay thank you ill try do a factory reset tonight!

Re: new phone

Ritu_D — Thu, 27 Nov 2025 13:24:50 GMT

Great, please let me know how you get on @sob251106

Have a great night.

Ritu

Re: new phone

sob251106 — Thu, 27 Nov 2025 19:39:54 GMT

hi just making sure that if I do this it won’t delete the photos on my old phone?

Re: new phone

Ritu_D — Fri, 28 Nov 2025 09:17:07 GMT

Good morning @sob251106

Everything will remain on your old phone unless you delete it.

However everything on your new phone will be deleted once you have done the master reset.

Ritu