https://community.ee.co.uk/t5/Apple-Devices/eSIM-not-linking-to-my-account/m-p/1583907#M158563 <P>I have tried to link my IPhone eSIM to my account via the app and on the website, it keeps coming up saying there has been an issue and won’t let me do it, has anyone else had this issue and if so how do I resolve it, as I would like to check and see if I am due an upgrade or not!&nbsp;<BR /><BR /></P><P>Thanks!&nbsp;</P> Wed, 19 Nov 2025 18:58:09 GMT TaylaAnde 2025-11-19T18:58:09Z https://community.ee.co.uk/t5/Apple-Devices/eSIM-not-linking-to-my-account/m-p/1583907#M158563 <P>I have tried to link my IPhone eSIM to my account via the app and on the website, it keeps coming up saying there has been an issue and won’t let me do it, has anyone else had this issue and if so how do I resolve it, as I would like to check and see if I am due an upgrade or not!&nbsp;<BR /><BR /></P><P>Thanks!&nbsp;</P> Wed, 19 Nov 2025 18:58:09 GMT https://community.ee.co.uk/t5/Apple-Devices/eSIM-not-linking-to-my-account/m-p/1583907#M158563 TaylaAnde 2025-11-19T18:58:09Z https://community.ee.co.uk/t5/Apple-Devices/eSIM-not-linking-to-my-account/m-p/1583958#M158565 <P>Hi <SPAN style="color:var(--ck-color-mention-text);"><SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4898168">@TaylaAnde</a></SPAN></SPAN>&nbsp;</P> <P>Welcome to the Community.</P> <P>If you <A href="https://ee.co.uk/help/contact-ee" target="_blank">call our team directly</A>, they'll be able to help link your details to your online account. They'll also be able to discuss your upgrade options, or you can text UP to 150 to find out your eligibility <span class="lia-unicode-emoji" title=":smiling_face_with_smiling_eyes:">😊</span></P> <P>Linzi&nbsp;</P> Thu, 20 Nov 2025 08:56:57 GMT https://community.ee.co.uk/t5/Apple-Devices/eSIM-not-linking-to-my-account/m-p/1583958#M158565 Linzi_H 2025-11-20T08:56:57Z