topic Re: Sim either not being recognised or not working properly in Apple Devices

Sim either not being recognised or not working properly

C_Carr — Thu, 30 Oct 2025 13:48:11 GMT

Got a new sim which worked fine for a couple months, now my phone only recognises it intermittently, sometimes I’ll turn it on and it’ll work for 5 minutes and then act as if the sims dead, it’ll normally recognise there’s a sim in the phone but will act as if it’s blank, no service whatsoever and my phone number also disappears from iPhone menus etc (iPhone 13)

Re: Sim either not being recognised or not working properly

Chris_B — Thu, 30 Oct 2025 14:00:28 GMT

@C_Carr Sounds like a faulty sim, can you try that sim in a different phone ? If it works ok in that device then it’s probably the phone that has the issue with the sim contacts.

Re: Sim either not being recognised or not working properly

C_Carr — Thu, 30 Oct 2025 14:03:20 GMT

Yea done some digging and I think it’s common with iPhone 13’s actually, will take it in to EE see if they can sort it maybe. Weird because I managed to change it to an E sim before it disappeared again and I’ve still got no service which makes me think it’s not the SIM card reader that’s broken. So yea maybe a dodgy sim. Thanks for the response

Re: Sim either not being recognised or not working properly

Chris_B — Thu, 30 Oct 2025 14:05:43 GMT

@C_Carr if you’re using the eSIM and it’s nothing to do with the SIM card. Have you tried a network reset on the device?

Re: Sim either not being recognised or not working properly

C_Carr — Thu, 30 Oct 2025 14:07:05 GMT

Sadly yes, will try that again though can’t hurt I guess

Re: Sim either not being recognised or not working properly

Christopher_G — Fri, 31 Oct 2025 11:51:20 GMT

Hi @C_Carr

Did the network reset improve things for you?

Chris

Re: Sim either not being recognised or not working properly

C_Carr — Fri, 31 Oct 2025 12:02:04 GMT

No, going in to EE today to try and sort a new sim

Re: Sim either not being recognised or not working properly

Christopher_G — Fri, 31 Oct 2025 12:05:16 GMT

OK, thanks for letting me know, @C_Carr

They should be able to help sort this out in-store. I suggest taking in some photo ID, in case they need to replace the SIM again.

Let us know how you get on please.

Chris