topic Re: Can’t see reference numbers in Apple Devices

Can’t see reference numbers

Jasvinders — Thu, 30 Oct 2025 23:24:33 GMT

I ordered iphone 17 pro max

and it doesn’t show me the reference number and not even getting any mail.

Re: Can’t see reference numbers

Ayman11 — Fri, 31 Oct 2025 00:14:33 GMT

When did you order. I have also ordered and was told i will get it in 2 weeks but it has already been more than 3

Re: Can’t see reference numbers

Jasvinders — Fri, 31 Oct 2025 00:16:45 GMT

I ordered it today

Re: Can’t see reference numbers

Chris_S — Fri, 31 Oct 2025 09:32:46 GMT

Hi @Jasvinders

The confirmation email may have gone into your email provider's spam quarantine folder.

Could you try checking your spam folder please?

Chris S

Re: Can’t see reference numbers

Jasvinders — Fri, 31 Oct 2025 09:35:37 GMT

Hey
Yes i have checked the spam folder but haven’t got any reference number or
email from EE
If you send it it would be helpful for me
Thank you

Re: Can’t see reference numbers

Chris_S — Fri, 31 Oct 2025 10:31:52 GMT

Thanks for checking @Jasvinders.

Although we don't have access to EE systems here in the EE Community, if you give us a call, a guide will be able to take your details and give you an update.

Chris S

Re: Can’t see reference numbers

Jasvinders — Fri, 31 Oct 2025 10:39:51 GMT

I have called them but haven’t got any solution ftom them

Re: Can’t see reference numbers

Chris_S — Fri, 31 Oct 2025 11:55:28 GMT

Our contact centre team would be best placed to help you @Jasvinders, so I'd recommend giving them a call again, and a guide can take some details from you and check our system for your order.

Chris S