topic Apple watch cellular connection issue in Apple Devices

Apple watch cellular connection issue

kamilwiktor — Wed, 22 Oct 2025 16:26:54 GMT

Hi All!

I've got a new plan with cellular data for my apple watch. When I try to connect watch with EE it showing me 'you don't appear to be the account holder for this account or you haven't got your phone number registered in My EE' how to fix that?

Re: Apple watch cellular connection issue

Chris_B — Wed, 22 Oct 2025 18:03:35 GMT

@kamilwiktor Are you setup as the bill payer on your EE account? Or are you setup as an account user. Only the bill payer can add other items to the account. Even if you pay the bill you need to make sure your EE account is setup according to the user status.

Re: Apple watch cellular connection issue

Rach_H — Thu, 23 Oct 2025 11:54:00 GMT

Hi @kamilwiktor,

Welcome to the Community!

If you reach out to our team then they will be able to update your account so that you show as the account holder.

Rach