topic Re: Damaged box in Apple Devices

Damaged box

maxon_uk — Thu, 02 Oct 2025 14:56:14 GMT

Is that acceptable? 30 min ago collected this iPhone in grey parcel bag from EE store. At one point, I thought there was no iPhone inside because the sticker from top had already been peeled off.

Re: Damaged box

Schockwave — Thu, 02 Oct 2025 15:48:37 GMT

@maxon_uk , that is ok, as they sometimes open them to check I have read somewhere else in the forums, slo no need to worry, especially if the rest of it is ok, as they do random checks so should just have opened the box, or could be that one was returned, as have changed their minds.

Re: Damaged box

Christopher_G — Thu, 02 Oct 2025 17:39:03 GMT

Hi @maxon_uk

If you think any of the equipment is missing or damaged, I recommend speaking with our Customer Support team so that they can log it against your account and organise a return.

Chris

Re: Damaged box

STEJENT — Sat, 04 Oct 2025 11:26:04 GMT

I don't think this is ok. The OP has paid for a new phone and should receive goods in the condition as expected, which includes packaging. It might seem trivial, but as a paying customer, the privilege of opening the box is theirs alone. The box is also damaged, which will hurt any resale value if they choose to sell it at the end of their contract.

I would be requesting a new device or, if not provided, cancelling my contract.

Re: Damaged box

Fieldy12345 — Mon, 06 Oct 2025 14:04:51 GMT

100% agree here, also who's to say this device hasn't been tampered with or swapped for a lower storage option?

I'd 100% be returning this, but then the OP would have to wait a ridiculous amount of time to get a replacement! most people are still waiting to get their initial orders from weeks ago, myself included!