https://community.ee.co.uk/t5/Apple-Devices/Phone/m-p/1570695#M156934 <P>So I ordered a iPhone 17 last week they took the upfront cost and it froze on contract summary afterwards I never got a email but then a couple days ago got a text message from them saying they cancelled my order but now the upfront cost has gone and it's not pending on my bank account anymore why?</P> Tue, 30 Sep 2025 11:17:16 GMT Dedzy 2025-09-30T11:17:16Z https://community.ee.co.uk/t5/Apple-Devices/Phone/m-p/1570695#M156934 <P>So I ordered a iPhone 17 last week they took the upfront cost and it froze on contract summary afterwards I never got a email but then a couple days ago got a text message from them saying they cancelled my order but now the upfront cost has gone and it's not pending on my bank account anymore why?</P> Tue, 30 Sep 2025 11:17:16 GMT https://community.ee.co.uk/t5/Apple-Devices/Phone/m-p/1570695#M156934 Dedzy 2025-09-30T11:17:16Z https://community.ee.co.uk/t5/Apple-Devices/Phone/m-p/1570761#M156965 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4868250">@Dedzy</a></SPAN>&nbsp;<BR /><BR />Welcome to our community.<BR /><BR />I'm sorry that your order was cancelled. We don't have account access here on the forum, but if an order is cancelled after money has been taken, a refund would be processed. Were you a new customer or was this an upgrade?<BR /><BR />Lesley</P> Tue, 30 Sep 2025 14:08:37 GMT https://community.ee.co.uk/t5/Apple-Devices/Phone/m-p/1570761#M156965 Lesley_W 2025-09-30T14:08:37Z