topic Re: Unlock my network in Apple Devices

Unlock my network

Vinod4 — Fri, 26 Sep 2025 07:03:50 GMT

Hi there

Im unable to use my phone with other networks kinldy unlock the device

IMEI ***************

Waiting for your response

Regards

Vinod

[Mod edit: Please do not post personal information on the public board. Thanks!]

Re: Unlock my network

Vinod4 — Fri, 26 Sep 2025 06:54:57 GMT

I tried the link it shows This device is partially unlocked.

But when I insert other carrier it is not working.

Re: Unlock my network

Linzi_H — Fri, 26 Sep 2025 07:50:21 GMT

Hi @Vinod4

Welcome to the Community.

Please visit our help page, Unlock EE Device to Use with Another Network, for information on how to unlock your device.
Once we've unlocked your device on our end, you should then be able to insert a non-EE SIM, and your device will tell you how to finish things up.

If you've followed all of these steps and your non-EE SIM is still not working, I would suggest making sure that SIM card is active and working. You could look to test this in another device or grab another SIM to try out.

Linzi

Re: Unlock my network

Vinod4 — Fri, 26 Sep 2025 08:09:52 GMT

Hi @Linzi_H

II tried every possible way but unable to resolve the issue. Please look into the screenshot it says this device is partially unlocked but when I insert other network in it, it is not showing up network.

Kindly do the needful

Regards

Vinod

Re: Unlock my network

Linzi_H — Fri, 26 Sep 2025 08:24:24 GMT

Your images cannot be approved as they include personal details @Vinod4

Have you tried everything I have suggested above?
Does this device you're unlocking work successfully with an EE SIM?
Are you certain the non-EE SIM is active and working?
Have you tried to restart your device?

Linzi

Re: Unlock my network

Vinod4 — Fri, 26 Sep 2025 09:12:23 GMT

Actually I was out of town, EE Sim will not work here, hence I bought local network Sim... @Linzi_H

Yes I tried everything you suggested, still same issue.

Please unlock it from your end. I desperately need to use my phone.

Vinod

Re: Unlock my network

Linzi_H — Fri, 26 Sep 2025 09:17:51 GMT

We don't have access to unlock your device here @Vinod4

The best thing to do now is to contact our customer service team so they can help further. If needed, they will reach out to the unlocking team on your behalf.

Linzi