topic Ordered phone never turned up in Apple Devices

Ordered phone never turned up

Mattbocking — Mon, 22 Sep 2025 16:20:52 GMT

I ordered a phone from EE on Saturday and paid extra for next day delivery. I took the day off work so I could receive this and unfortunately never arrived. I then took another day off to wait for this and still nothing. I am now out the money I paid for extra delivery as well as have taken two holiday days for this and have recieved no confirmation of any sort for this.

Re: Ordered phone never turned up

Katie_B — Mon, 22 Sep 2025 16:30:51 GMT

Hello @Mattbocking.

Thanks for coming here.

I'm sorry you have not yet received your new phone.

Could I please confirm what phone you ordered? including the colour and memory size.

Did you place this order over the phone or online?

Katie

Re: Ordered phone never turned up

Northerner — Mon, 22 Sep 2025 16:47:22 GMT

Hi @Mattbocking

Have you checked EE order tracking: https://ee.co.uk/help/orders

You should also download the DPD app.

Thanks