topic Re: iPhone Air eSIM question? in Apple Devices

Re: iPhone Air eSIM question?

jean377 — Fri, 19 Sep 2025 11:27:12 GMT

Hi.

I am trying to transfer my phone number from my iphone 16 to my new iphone 17 air but it fails. I am following the on-screen transfer assistant but after 30 secs of spinning wheel it says that it could not transfer the number over and that I should contact EE.

Can you please help ?

Re: Re: iPhone Air eSIM question?

jean377 — Fri, 19 Sep 2025 12:00:08 GMT

Support helped me transferring the number as the transfer assistant on the iphone was not working. They got me to install the EE app on the new phone and requesting a new esim (same number) from there. Pretty quick to do but I wouldn't have known that without their help.

Re: Re: iPhone Air eSIM question?

Michael_D — Fri, 19 Sep 2025 12:07:11 GMT

Thanks for the update @jean377.

I'm glad to hear they got a way of getting it working for you.

Enjoy the new phone 🙂

Michael