topic Re: Live chat in Apple Devices

Re: Live chat

scorpionro — Sat, 20 Sep 2025 07:22:47 GMT

Hi,

I have several monthly mobile contracts and I just upgraded 3 of the Apple Watches that have mobile data contracts. In order to migrate their contracts I have to call 150 and dictate 3 EIDs. In the past I was able to contact support and add those EIDs to a ticket, so I would not have to dictate them. Currently the live chat option does not appear in my app and I did remove it and reinstalled it.

Regards,

Cristi

Re: Re: Live chat

Alex_H — Sat, 20 Sep 2025 10:46:08 GMT

Hi @scorpionro,

Welcome to the EE Community

We do still have a live chat available, in the help section of the app under the Going abroad message at the top should be a Message Us button.

However our chat team are only able to assist with service queries, so to transfer your data plan from one watch to the other I would recommend giving our technical team a call and they can transfer all 3 on the call.

If you do not have the Message Us button available, if you let them know they should be able to raise a ticket for your online account if needed.

Alex