topic Re: iPhone 17 in Apple Devices

iPhone 17

Joseph621 — Fri, 19 Sep 2025 19:25:34 GMT

Hi new iPhone 17 not allowing out going calls ? Help !!!!

Re: iPhone 17

Chris_B — Fri, 19 Sep 2025 19:42:58 GMT

@Joseph621 Are you using a sim or eSIM ? Is this an upgrade? Have you tried just restarting the device? If it’s an upgrade and you are you using a new sim or have you put your old sim in the device ? Does the device show that it’s connected to EE ?

Re: iPhone 17

Joseph621 — Fri, 19 Sep 2025 19:59:07 GMT

Hi yeah upgrade tried turning off and back on its my old sim that im using everyting else works ok

Re: iPhone 17

Matt_124 — Fri, 19 Sep 2025 20:50:21 GMT

Is your SIM showing a connection when Wi-Fi is disabled?

When setting it up, did you choose the option to transfer your number from the old phone, or to set up later?

If you selected to transfer, this would have triggered an eSIM conversion and transfer to the new device. These can sometimes go awry and lead to the physical SIM being deactivated and the eSIM not activating correctly.

Re: iPhone 17

Michael_D — Sat, 20 Sep 2025 07:12:13 GMT

Hi @Joseph621

Further to the advice from @Chris_B and @Matt_124, are you able to receive calls and texts, and send text messages?

What happens when you try to call?

Michael

Re: iPhone 17

Joseph621 — Sat, 20 Sep 2025 07:19:05 GMT

Hi michael cant make calls. Phone doesnt show “EE wifi calls” can receive calls and txts

Re: iPhone 17

Michael_D — Sat, 20 Sep 2025 07:44:44 GMT

Do you have WiFi Calling switched on when you look in Settings > Mobile Service > WiFi Calling @Joseph621?

When you try to make a call what happens? Is there an error heard or seen?

What about sending texts? Is that working?

Michael

Re: iPhone 17

Joseph621 — Sat, 20 Sep 2025 07:52:07 GMT

Yeah WiFi calling on I’ve tried resetting. It just sits on the number but doesn’t ring. Doesn’t deliver txts

Re: iPhone 17

Joseph621 — Sat, 20 Sep 2025 08:31:57 GMT

All sorted guys thanks for the help managed to get thru to EE from another phone and tech sorted it thanks again

Re: iPhone 17

Michael_D — Sat, 20 Sep 2025 08:40:50 GMT

Brilliant news @Joseph621, I'm glad to hear it.

Did the tech guides say what it was, or how they fixed it? It may help someone else if they have the same thing happen and find this thread.

Michael

Re: iPhone 17

Joseph621 — Sat, 20 Sep 2025 11:34:16 GMT

Said it was an esim issue thats all mate