topic Re: iPhone 17 Pro Max shipping confirmation. in Apple Devices

iPhone 17 Pro Max shipping confirmation.

JPStapleton7 — Fri, 19 Sep 2025 15:51:03 GMT

Has anybody else not received any form of confirmation?

I have the email to confirm my order with a reference number, but when trying to track the progress it times out.

I called EE earlier in this afternoon to find out what is going on, simply told I’ll receive confirmation today. Still nothing, still unable to track using my ref.

Re: iPhone 17 Pro Max shipping confirmation.

Aaron19902 — Fri, 19 Sep 2025 15:53:31 GMT

I’m in the same position — I’ve had no confirmation either. I got the initial order email with a reference number, but like you, when I try to track it, it just times out.

I called EE this afternoon to chase it up and the experience was absolutely shocking. The agent I spoke with was rude, offered no help at all, and actually laughed when I asked to log a complaint. It’s really poor service, especially for customers who ordered on launch day.

Re: iPhone 17 Pro Max shipping confirmation.

Northerner — Fri, 19 Sep 2025 16:18:26 GMT

Hi @JPStapleton7

Have you downloaded the DPD app.

When your delivery is due you'll receive a text from DPD.

Thanks

Re: iPhone 17 Pro Max shipping confirmation.

XRaySpeX — Fri, 19 Sep 2025 16:56:37 GMT

@JPStapleton7 , @Aaron19902 : See what others in Phone 17 Pro and Pro max Pre order Thread / that time of the year again. have experienced.

Re: iPhone 17 Pro Max shipping confirmation.

Tredmond331 — Fri, 19 Sep 2025 18:52:42 GMT

I’m in the same position. I pre-ordered the 17PM 256GB Blue on the 12th, got order confirmation but radio silence since.

Ive spoken to three people at EE support and gotten three different stories. The last one said 21-28 days for delivery if you’ve heard nothing yet so… that’s it for now.

Re: iPhone 17 Pro Max shipping confirmation.

Cookie1073 — Fri, 19 Sep 2025 19:13:36 GMT

i spoke to them today, was told i ordered it on sunday 14th when i actually ordered it on the fridays as i have an email stating so, EE guy checked and comfirmed i ordered it on the 12th but looks like over 28 days for deliver to which he then suggested i cancel the order as he wouldnt wait that long

Re: iPhone 17 Pro Max shipping confirmation.

Zoobz — Fri, 19 Sep 2025 19:59:42 GMT

This is very poor communication by EE everyone is waiting for there new I phones to be delivered from Sep 19th. Yet no confirmation no nothing. They should be able give us a date for delivery not Happy

Re: iPhone 17 Pro Max shipping confirmation.

Bigboaby — Fri, 19 Sep 2025 20:10:59 GMT

Total shambles mate I feel your pain

Re: iPhone 17 Pro Max shipping confirmation.

Russ180882 — Fri, 19 Sep 2025 20:29:30 GMT

I rang today, when i checked out stated delivery on release date( have screen shot)

Was told Pro Max not released yet and will recieve within 28 days then hung up on me! Was on hold 40 mins so couldn't be bothered to call back, but I will, would of gone elsewhere if new they was gonna be like this!

Re: iPhone 17 Pro Max shipping confirmation.

Schockwave — Fri, 19 Sep 2025 21:37:28 GMT

This is down to Apple not delivering enough of the IPhones, not EE’s fault if they do not have them or enough of them, this happens every year, patients is a virtue, you will get it once they have stock.

Re: iPhone 17 Pro Max shipping confirmation.

Tredmond331 — Fri, 19 Sep 2025 22:13:15 GMT

It is absolutely down to apples poor stock management and not having enough phones is not likely to be EE’s fault. I mean why would they not order enough to even cover back orders or take more back orders than they knew they could fulfil?

what is EE’s fault is this terrible management of communication. They aren’t giving their customer services enough information to adequately inform customers who are contacting them and they should be sending out comms to affected preorder customers until they have a definitive resolution in the form of a proper date for order fulfilment.

ive worked in telecoms and I know how chaotic iPhone launches are but the comms are all down to EE. And they would have had warnings from Apple about stock shortfalls. They could have done better

Re: iPhone 17 Pro Max shipping confirmation.

nwonder — Sat, 20 Sep 2025 08:16:34 GMT

Ordered last Friday and was told I’d get the phone today. Spoke to them today and was told it will be 28 days or more. Ridiculous

Re: iPhone 17 Pro Max shipping confirmation.

Kylie2310 — Thu, 09 Oct 2025 05:44:55 GMT

Just curious if this was sorted? I ordered on Sunday but still heard nothing!

Re: iPhone 17 Pro Max shipping confirmation.

Zoobz — Thu, 09 Oct 2025 06:19:24 GMT

I ordered mine on the 14th off September I eventually got it after 17 days 1st October Hope that helps

Re: iPhone 17 Pro Max shipping confirmation.

daleb1991 — Mon, 20 Oct 2025 10:18:32 GMT

i ordered mine on 26th september, at the time is said “DPD: Usually dispatched within 28 days, now it says “Usually dispatched within 4 days, hopefully it gets sent out once it gets to day 0 🤣 i’m surprised i’ve been this patient tbf haha, do we know if stock has been sent out to EE and how it works once thy receive stock?

Re: iPhone 17 Pro Max shipping confirmation.

Schockwave — Mon, 20 Oct 2025 12:56:03 GMT

Hello @daleb1991 ,

Welcome to the community,

Once EE receive stock, orders are sent out on a first come first serve basis. You will receive notification from DPD up to the evening before delivery and another one on the day of delivery with a one hour window and a PIN number you show the driver before receiving your device.

Re: iPhone 17 Pro Max shipping confirmation.

daleb1991 — Mon, 20 Oct 2025 14:19:33 GMT

so when it says DPD: Usually dispatched in 0 days, that doesnt mean its going to be delivered anytile soon? it basically can be another 1 week + after that depending on the stock? are the iphome 17 pro models available im 256gb cosmoc orange? im thinking of cancelling this one and ordering the 17 pro if its available sooner

Re: iPhone 17 Pro Max shipping confirmation.

Schockwave — Mon, 20 Oct 2025 15:17:02 GMT

@daleb1991 ,notification from DPD will say that it will be delivered the next day and then you will get another notification on the day of delivery with a one hour window.

Re: iPhone 17 Pro Max shipping confirmation.

daleb1991 — Mon, 20 Oct 2025 17:29:10 GMT

so when it says DPD: Usually delivered in 0 days on the app then i should get dpd notification the next day to say when it will he delivered?