topic iphone 17 pro max pre-order, help in Apple Devices

iphone 17 pro max pre-order, help

lvc79 — Fri, 19 Sep 2025 14:08:20 GMT

Hi,

I pre-ordered an iPhone 17 Pro Max on September 13, 2025 and received an email confirmation, but when I try to check the order status, the EE website can’t find it. I don’t understand—will it only be visible after the phone has been shipped? I just want to see the current status of my order.

Thanks

HUbert

Re: iphone 17 pro max pre-order, help

XRaySpeX — Fri, 19 Sep 2025 14:17:06 GMT

See what others in Phone 17 Pro and Pro max Pre order Thread / that time of the year again. have experienced.

Re: iphone 17 pro max pre-order, help

Marcusp1974 — Fri, 19 Sep 2025 14:17:52 GMT

I was having trouble with mine but when I entered the order number it wouldn’t work but got another email with a reference number which was just numbers and that works

Re: iphone 17 pro max pre-order, help

Jdwhittles — Fri, 19 Sep 2025 17:15:09 GMT

Im In exactly the same position I’ve tried to ring EE there isn’t really an option for the problem hopefully we will here sometime over the weekend.

Re: iphone 17 pro max pre-order, help

Marcusp1974 — Fri, 19 Sep 2025 17:41:21 GMT

I honestly don’t hold much hope now with EE shocking they really are just like most big companies. Advertising yesterday order online delivery on launch day 🤣 Encourage to order online and it takes over 24 hours aledgedly for your order to complete

Re: iphone 17 pro max pre-order, help

Debbym — Fri, 19 Sep 2025 17:42:51 GMT

I’m having the same issue. I only ordered on Tuesday and they say first come first dispatched. Says can’t track

Re: iphone 17 pro max pre-order, help

Leanne_T — Sat, 20 Sep 2025 07:51:24 GMT

Morning everyone.

Thanks for coming to the community.

If the online order tracker is showing an error message, please give us a call and the team can check the order has been fully processed and get the online order tracker looked into.

Once your order has been dispatched, DPD will be in touch with tracking details to let you know when this will be delivered.

Thanks.

Leanne.

Re: iphone 17 pro max pre-order, help

lvc79 — Sun, 21 Sep 2025 15:35:38 GMT

Hi Leanne

I spoke to the hotline but they told me that I placed the order online and they couldn't help me and that I should contact them online. So who should I contact? I paid in advance and I have no information.

Thanks

Hubert

Re: iphone 17 pro max pre-order, help

Ali_A — Mon, 22 Sep 2025 11:13:26 GMT

@lvc79

I'd recommend giving Customer Service team another call . They'll be able to pop you over to the Digital Sales Team where a guide can check your order went through correctly.
Or reprocess the order if didn't complete.

Just so you know, the upfront payment you made at the time of your order was only a pre-authorisation for the payment, which is held as "pending" with your bank. We'll only complete the payment once the order is processed. If the order did not complete we will not take the payment, and your bank/card issuer will automatically release the Pending Payment back to your account. They usually do this after 10 working days.

Please keep us updated with how you get on.

Ali

Re: iphone 17 pro max pre-order, help

Marcusp1974 — Mon, 22 Sep 2025 12:18:48 GMT

Don’t suppose you can tell me why I got confirmation email at 1313 on the 12th but according to your system my order wasn’t received till Saturday 13th even though I done it online because it’s meant to be easier

Thanks

Re: iphone 17 pro max pre-order, help

Rubilly — Mon, 22 Sep 2025 12:20:47 GMT

According to other comments on the other threads apparently online orders don’t get processed the same day/same way as over the phone. So basically phone orders are done first it seems and then online processed, which has resulted in a lot of people receiving confirmations the next day.

Re: iphone 17 pro max pre-order, help

Marcusp1974 — Mon, 22 Sep 2025 12:48:26 GMT

Ah thanks,never done it online before always over the phone and will never do it like that again I’ve always managed to get my phones launch day but not this year, can’t get an answer from anybody at EE shock.!!

Thanks for your reply though

Re: iphone 17 pro max pre-order, help

Kirstycalvert29 — Mon, 22 Sep 2025 13:49:33 GMT

I pre ordered my iPhone 17 pro max on the 15th Sept. I have received confirmation of the order but nothing about delivery. Is there some kind of delay with delivery 🤔 ?

Thanks

Kirsty

Re: iphone 17 pro max pre-order, help

Ali_A — Mon, 22 Sep 2025 15:34:53 GMT

Hi @Kirstycalvert29

Please give our Customer Service team a call where a guide in the Digital Sales team can check your order went through correctly.
They will be able to give you the order confirmation number, which you can then track on our Track Your Order page.

If you already have a confirmation of your order having been fully processed, I would strongly recommend downloading the DPD app and as soon as this has been dispatched you will be notified with the tracking details.

If the order didn't complete correctly they can re-process the order for you.

Ali

Re: iphone 17 pro max pre-order, help

lpettinger09 — Thu, 16 Oct 2025 19:58:37 GMT

I’ve been on the the phone tonight 16 Oct after ordering the exact phone on 16 Sep still saying expect delivery over 28 days so still waiting unfortunately