topic Re: Upgrade in Apple Devices

Upgrade

Josh11496 — Mon, 15 Sep 2025 15:16:31 GMT

Hello EE Team,

I am on a flexi pay contract and I am half way through my contract but I am wanting to upgrade early and I was wondering if its possible to trade in my current device to cover the cost of the loan so that I can upgrade early.

best regards

Josh

Re: Upgrade

code_ — Mon, 15 Sep 2025 15:38:23 GMT

Hi Josh,

Yes, you can upgrade early on your Flex Pay contract, but EE does require that the remaining balance on your current device loan is paid off first. The good news is you can trade in your current phone through EE’s Recycle & Reward scheme, and the value of your device can go toward paying off that loan.

Once the balance is cleared, you’ll be able to start a new Flex Pay agreement and upgrade to a new device. It’s worth checking with EE directly or visiting a store to get a trade-in quote and see how much of your loan it could cover.

To discuss your options, I recommend contacting EE directly: Contact Us | Help & Support | EE.

If you have any further questions, drop a reply and one of the community members or EE Community Support will be happy to help :).

Re: Upgrade

Josh11496 — Tue, 16 Sep 2025 10:42:02 GMT

Hello,

thank you but if I was to do that then I would be without a device as I don’t have a spare room, I did see online there is a EE flexi pay swap where I can do it an enter into a 3 year device plan an be able to swap at any time as long as I trade in my device.

is this true?

best regards

Josh

Re: Upgrade

Schockwave — Wed, 17 Sep 2025 14:21:50 GMT

@Josh11496 , I believe that if you wanted to trade your phone in for a new one, once the old phone is paid off, you would only need to return it, once you have your new one and are satisfied with it, that is within 14 days of receiving you new phone.

Re: Upgrade

Josh11496 — Mon, 06 Oct 2025 14:48:48 GMT

hello

what I am trying to find out is if I trade in my current device (which has 10/11 months remaining) would that cover the remaining loan so that I can upgrade to a new phone?

Re: Upgrade

Schockwave — Mon, 06 Oct 2025 15:05:40 GMT

@Josh11496 , you would have to pay off your device before upgrading to a new one, there is no other way, it would not cover it and you cannot trade in your old phone to pay off the remaining of your flex pay, that will not work, you need to pay off your current flex pay loan and then you can upgrade with trading in your old phone.

Re: Upgrade

Matt_124 — Mon, 06 Oct 2025 15:15:43 GMT

When you mention "EE Flexi Pay Swap", I believe you may be referring to Early Phone Swap which is a new feature on Flex Pay plans but does not apply retrospectively.

The following is taken from the terms at the above link: "Available to customers in the last 12 months of a 36- month device credit agreement taken from 15 September 2025"

This only applies to customers who have taken out a Flex Pay plan from the 15th September this year. Anyone who has taken out their plan before this date can not avail of this feature as it was not part of the agreement that was signed.