topic Re: Any idea what this Pop up is please ?Is it safe to press continue ? in Apple Devices

Any idea what this Pop up is please ?Is it safe to press continue ?

flowergarden — Sat, 06 Sep 2025 17:04:39 GMT

Re: Any idea what this Pop up is please ?Is it safe to press continue ?

XRaySpeX — Sat, 06 Sep 2025 17:27:33 GMT

What were you doing at the time?

Re: Any idea what this Pop up is please ?Is it safe to press continue ?

Mustrum — Sat, 06 Sep 2025 19:28:07 GMT

@flowergarden wer? you were trying to access your Voicemail? It is the server that EE uses for the Visual Voicemail. service.

Re: Any idea what this Pop up is please ?Is it safe to press continue ?

flowergarden — Sat, 06 Sep 2025 19:58:27 GMT

It pops up regularly throughout the day regardless of what I have been doing on my phone .I haven’t been using any voice messaging ,nothing has changed my end to make this start happening as far as I am aware .When it pops us I have just been pressing cancel to clear it as worried it might download something sinister if I press continue to accept it .There is no pattern to when it poos up ,it comes up regularly and randomly .

Re: Any idea what this Pop up is please ?Is it safe to press continue ?

flowergarden — Sat, 06 Sep 2025 20:00:12 GMT

Hello ,no I haven’t been trying to use voicemail ,or visual voicemail .It just started popping up out of the blue .It comes up no matter what I’m doing on my phone at any time .

Re: Any idea what this Pop up is please ?Is it safe to press continue ?

Chris_B — Sat, 06 Sep 2025 20:31:19 GMT

@flowergarden Clear Safari history.

Re: Any idea what this Pop up is please ?Is it safe to press continue ?

flowergarden — Tue, 09 Sep 2025 01:15:50 GMT

I have cleared safari history twice as per your suggestion but sadly no change .

Re: Any idea what this Pop up is please ?Is it safe to press continue ?

Alex_H — Tue, 09 Sep 2025 10:14:03 GMT

Hi @flowergarden,

Welcome to the EE Community

As mentioned it looks like your phone is having an issue verifying the Visual voicemail service server. If you have not restarted your phone since the issue began I would restart it to see if that resolves it.

It would also be worth just disabling Visual voicemail, text IPHONE VISUAL OFF to 150. Then once you have the text confirming it is off, just re-enable afterwards by texting IPHONE VISUAL to 150 and see if that resolves the issue and stops the notifications.

Alex