topic Re: FaceTime and iMessage not activating in Apple Devices

FaceTime and iMessage not activating

Yaak — Thu, 04 Sep 2025 16:41:55 GMT

I’m using an iPhone 15 pro max and since today, for some reasons my iMessage and FaceTime is not activating on my number. I can’t tell if it’s from my phone or it’s from EE. Any suggestions please?

Re: FaceTime and iMessage not activating

bristolian — Thu, 04 Sep 2025 16:52:08 GMT

EE provide your phone with a mobile network connection which includes mobile data.

Does your phone show network coverage? Can you use other internet-based functions on your phone (when not using WiFi) such as web browsing, emails and other internet-based apps?

Re: FaceTime and iMessage not activating

Yaak — Thu, 04 Sep 2025 16:57:07 GMT

Yes, everything else is working fine. But the FaceTime keeps loading without activating

Re: FaceTime and iMessage not activating

XRaySpeX — Thu, 04 Sep 2025 17:00:38 GMT

It could be Switching Content Lock OFF or ON . It is switched on on new & upgraded contracts & seems to affect social sites. If just switching it OFF doesn't help, try switching it to STRICT, reboot your device and then switching it to OFF. That is seeming to do the trick.

Re: FaceTime and iMessage not activating

bristolian — Thu, 04 Sep 2025 17:00:39 GMT

In which case the problem likely lies within Apple's ecosystem.

I'll move your post to the Apple section of the forum for others who know iOS, to assist further.

Re: FaceTime and iMessage not activating

Christopher_G — Fri, 05 Sep 2025 09:10:05 GMT

Hi @Yaak

Welcome to the community.

Have you tried changing your content lock settings, like @XRaySpeX suggested? Let us know if you've managed to get it working please.

Chris

Re: FaceTime and iMessage not activating

Yaak — Fri, 05 Sep 2025 09:14:28 GMT

I tried that several times but still didn’t work.

Re: FaceTime and iMessage not activating

Christopher_G — Fri, 05 Sep 2025 09:24:42 GMT

OK, thanks @Yaak

Please try the troubleshooting steps on this turning on or signing into iMessage or FaceTime on your iPhone help page. Let us know if that helps you get it set up fully again.

Chris