topic Re: Need Invoice for AirPods in Apple Devices

Need Invoice for AirPods

KS83 — Mon, 28 Jul 2025 14:03:06 GMT

I am not an EE customer but EE had Airpods at a good price so I ordered them. I haven't got an invoice though and I need a VAT invoice for my expenses. There was no paperwork with them when they were delivered. When I log in I can see the order confirmation but this isn't a VAT invoice and I can see no option of how to get this. Can anyone help please?

Re: Need Invoice for AirPods

Peter_W — Mon, 28 Jul 2025 16:09:01 GMT

Good afternoon @KS83.

Welcome to the EE Community 😊

Please don't share this in full, but when you placed your order for the AirPods, did the order reference start with EE, XK, or SO?

Peter

Re: Need Invoice for AirPods

KS83 — Mon, 28 Jul 2025 18:03:07 GMT

It started EE

Re: Need Invoice for AirPods

Debbie_G — Tue, 29 Jul 2025 08:01:58 GMT

Thanks for confirming this @KS83.

If you go to My Account on the EE Store, then select View Orders and Returns, find the specific order and click Request E-Receipt at the bottom of the order details, an invoice will be sent to your email.

Please check your spam/junk folders in case this is delivered there.

If you don't receive the invoice or have any issues, please reach out to our Electronics team. They'll be happy to help.

Debbie