topic Re: White Screen of death transfer in Apple Devices

White Screen of death transfer

JannieMac — Thu, 24 Jul 2025 16:45:16 GMT

Would Anyone be able to give me some pointers please? iPhone 13 Pro bought reconditioned about a year ago dealt me the white screen of death a few days ago. Despite valiant attempts it couldn’t be reset, so I’ve bought another reconditioned phone, a 14 this time. Here’s where it gets tricky… the 13 is simless and because of the white screen I can’t get the data to transfer. Because of the outage I obviously can’t get anyone in EE to help.

Anyone any ideas how to get round this?

Re: White Screen of death transfer

Schockwave — Thu, 24 Jul 2025 16:55:06 GMT

Hello @JannieMac ,

Welcome to the community,

Do you mean your old phone had an ESim or did it have a physical SIM card?

Re: White Screen of death transfer

JannieMac — Thu, 24 Jul 2025 16:57:26 GMT

Thanks @Schockwave

Sorry, that was a bit vague, the old phone had an eSIM

Re: White Screen of death transfer

Schockwave — Thu, 24 Jul 2025 19:08:28 GMT

@JannieMac , if you go to your EE App, click on the icon top right, click on it and then scroll down to device and settings, scroll down to replace Sim/eSim you should be able to get one there, or go to an EE store with photo ID you should be able to do it there.

Re: White Screen of death transfer

JannieMac — Thu, 24 Jul 2025 20:25:47 GMT

Many thanks, I’ve a trip planned to the local store tomorrow…my brain is frazzled!

Re: White Screen of death transfer

Leanne_T — Fri, 25 Jul 2025 06:56:03 GMT

Morning @JannieMac

Thanks for coming to the community.

The EE Store guides will be happy to help you with a replacement SIM card or eSIM to use in the iPhone 14 and help you get this set up.

If you have any further questions please let us know 🙂

Leanne.