topic Apple billing in Apple Devices

Apple billing

ReVolt — Fri, 18 Jul 2025 12:48:54 GMT

Trying to add mobile billing to my apple id. Each time ive tried to add this type of payment method i receive the same issue “there may be a billing issue with your mobile account. Contact your provider or add a new payment method.” How do i fix this? Recently switched from android to iphone. Never once had an issue with android when adding mobile billing now ive come to iphone it wont work. Also it is pay as you go.

Re: Apple billing

Chris_B — Fri, 18 Jul 2025 12:54:33 GMT

@ReVolt Was your android device on contract or PAYG ? Your not billed on PAYG so how do you add to bill when making purchases.

Re: Apple billing

ReVolt — Fri, 18 Jul 2025 12:53:45 GMT

Exactly the same as my apple one. Pay as you go. All ive done is switch the sim card from the android to the iphone.

Re: Apple billing

Chris_B — Fri, 18 Jul 2025 13:01:19 GMT

@ReVolt Have a read of this

Re: Apple billing

ReVolt — Fri, 18 Jul 2025 13:01:51 GMT

The bill comes straight from your mobile credit. If you have the required credit then the payment goes through and the credit is removed. If you dont then the purchase wont go through.

Re: Apple billing

ReVolt — Fri, 18 Jul 2025 13:04:27 GMT

Done all this. Once i go through that exact process is where im getting the issue. “ there may be a billing issue with your mobile account. Contact your provider or add a new payment method”

Re: Apple billing

XRaySpeX — Fri, 18 Jul 2025 13:05:30 GMT

"Add to bill" on PAYG = Charge to PAYG Credit.

Re: Apple billing

Christopher_G — Fri, 18 Jul 2025 15:11:10 GMT

Hi @ReVolt

Welcome to the community.

I think it's going to be best if you speak with our Customer Support team. They'll be able to check everything from our end and help try to get it all set up for you.

Chris