topic EE App & Online info not working when signing in in Apple Devices

EE App & Online info not working when signing in

thomas153 — Thu, 03 Jul 2025 08:54:14 GMT

Anytime I login into the EE app to check payment info or just anything really it comes up with “we’ve run into a problem”. I’ve tried deleting the app and redownloading, I’ve changed my password. Nothing works. Same happens when signing in online. I can access nothing to do with my account and says “there seems to be a problem” or “this isn’t working right now.” any help would be greatly appreciated. Thanks

Re: EE App & Online info not working when signing in

MBEE — Thu, 03 Jul 2025 09:25:19 GMT

https://community.ee.co.uk/t5/EE-app-and-website/Website-error/td-p/1532803/page/2

Make a complaint here: https://business.ee.co.uk/help/make-a-complaint/

Re: EE App & Online info not working when signing in

Schockwave — Thu, 03 Jul 2025 11:26:28 GMT

@thomas153 I would suggest giving customer service a call asking them to refresh your account to see if that works and you should then be able to register again, this often sorts the problem out.