topic Re: Free Apple Arcade issue in Apple Devices

Free Apple Arcade issue

TBOPFalcon — Mon, 30 Jun 2025 15:41:07 GMT

Hi, I just applied for my free 6 mo the of Apple Arcade. I got a link via text to 150 but then link opens the App Store to a page that says ‘can’t connect’.

what can I do to get this benefit?

thanks in advance

Re: Free Apple Arcade issue

Chris_B — Mon, 30 Jun 2025 17:07:38 GMT

@TBOPFalcon Do you Apple Arcade download to your device? Have you tried doing this not connecting to WiFi ?

Re: Free Apple Arcade issue

TBOPFalcon — Tue, 01 Jul 2025 07:22:46 GMT

Thanks for the reply Chris.

Apple Arcade is available on my device. And I have tried without Wifi and get the same error.

Re: Free Apple Arcade issue

Michael_D — Tue, 01 Jul 2025 09:24:52 GMT

Thanks for trying @TBOPFalcon

If you go to Settings > Apple Account/iCloud (your name) > iCloud, is iCloud Private Relay switched on? If it is, can you try to turn it off and retry the link.

Michael

Re: Free Apple Arcade issue

TBOPFalcon — Tue, 01 Jul 2025 10:03:15 GMT

Thanks Michael but unfortunately it made no difference. (It was off already and so I tried it on and then off again). I get the same 'Cannot Connect' screen in the App Store upon clicking the link

Re: Free Apple Arcade issue

Michael_D — Tue, 01 Jul 2025 10:20:27 GMT

If that didn't work, the next step would be to give our technical guides a call @TBOPFalcon.

They'll be able to bring up your account to make sure it is set up on your account as it should be and help to get it working for you.

Michael