topic EE Finance Payment Error in Apple Devices

EE Finance Payment Error

Aces77 — Tue, 24 Jun 2025 02:31:54 GMT

I have been trying to order products from EE, particular the AirPods Max with EE finance. And everytime I get to the checkout page and input my card details, I get a feedback that there is payment error. This has been happening with all my cards that I input. I’m frustrated, can someone help me please

Re: EE Finance Payment Error

Alex_H — Tue, 24 Jun 2025 07:58:51 GMT

Hello @Aces77,

Welcome to the EE Community

I am sorry you are having an issue making a purchase online. Have you tried checking out via both the website and the app?

If using the website have you tried other browsers? Do you have any VPN in use and have you tested on a data and Wi-Fi connection?

Alex

Re: EE Finance Payment Error

Aces77 — Tue, 24 Jun 2025 08:10:05 GMT

Hi @Alex_H

Thanks for the reply. I’ve used both the website and the app and both are giving me issues. I’ve tried various browsers. My internet connection is great and I do not have any VPN on.

Re: EE Finance Payment Error

Alex_H — Tue, 24 Jun 2025 11:15:32 GMT

@Aces77 Thanks for confirming, the only other thing I would recommend to make sure its not something account based is trying to checkout on a different device if you have not already.

If it continues I would recommend speaking with one of our guides in our electronics team on 0800 0790 062 and they will try and help get this issue resolved.

Alex

Re: EE Finance Payment Error

Pam_Joe — Thu, 07 Aug 2025 09:28:43 GMT

This now keeps happening to me, How to get passed this?

Re: EE Finance Payment Error

Rach_H — Thu, 07 Aug 2025 12:11:46 GMT

Hi @Pam_Joe,

Welcome to the Community!

Have you tried the trobleshooting @Alex_H has mentioned above and see if this helps?

Rach