topic Re: Cant unlock old iPhone in Apple Devices

Cant unlock old iPhone

soninja123y — Fri, 06 Jun 2025 21:42:22 GMT

i have an old iPhone 3GS locked to the Orange UK carrier, but from what ive searched, that carrier turned into EE. so, i tried unlocking it online via the website but its been 3 days and it just says "we're busy unlocking your device, check on us on about 15 minutes". Did i do anything wrong? can anyone help me

Re: Cant unlock old iPhone

Debbie_G — Sat, 07 Jun 2025 08:20:32 GMT

Hi @soninja123y.

Welcome to the community.

Could you try accessing this using another browser page?

If you still see an error, please get in touch with our customer services team, who can arrange for the phone to be unlocked for you.

Debbie

Re: Cant unlock old iPhone

soninja123y — Sun, 29 Jun 2025 00:00:32 GMT

i tried multiple browsers, devices, networks, and even cities. i cant really call your customer services team since i am in another country, and my carrier cant do international calls. what do i do?

Re: Cant unlock old iPhone

Alex_H — Sun, 29 Jun 2025 08:15:19 GMT

@soninja123y If you have submitted your request via the unlock portal it is possibly partially unlocked, have you tried completing these steps to see if you can complete unlocking?

If not, to get it unlocked through ourselves would require calling us, we have a dedicated number to call from abroad +44 (0)7953 966 150 if you are able to get a phone for an international call.

Or if you know someone in the UK who could call on your behalf they would just need the IMEI when they call.

Alex