topic Re: Upgraded to Apple one from just Apple TV+, now Apple TV+ keeps saying i need to in Apple Devices

Upgraded to Apple one from just Apple TV+, now Apple TV+ keeps saying i need to

TW1993 — Sun, 01 Jun 2025 13:00:01 GMT

Decided to upgrade to get the Apple one subscription for £5/month instead of just getting the free Apple TV+, however when i switched over, I’ve now lost access to Apple TV+ and it keeps saying that i need to renew. I have checked my subscriptions and it does say that the Apple one is active. I have access to everything else, arcade music and the 50gb iCloud.

Re: Upgraded to Apple one from just Apple TV+, now Apple TV+ keeps saying i need to

Michael_D — Mon, 02 Jun 2025 07:14:45 GMT

Hi @TW1993

Welcome to the community.

If you go into Settings on your iPhone and select the Apple Account (the section at the top with your name), then subscriptions, does it show Apple One there as being subscribed through EE?

Michael

Re: Upgraded to Apple one from just Apple TV+, now Apple TV+ keeps saying i need to

TW1993 — Mon, 02 Jun 2025 08:18:29 GMT

Yes, showing that Apple one is subscribed though EE

Re: Upgraded to Apple one from just Apple TV+, now Apple TV+ keeps saying i need to

Michael_D — Mon, 02 Jun 2025 08:29:51 GMT

Thanks @TW1993

Can you try to go to this Apple TV activation link and see if that will connect up for you?

Michael

Re: Upgraded to Apple one from just Apple TV+, now Apple TV+ keeps saying i need to

TW1993 — Mon, 02 Jun 2025 19:35:11 GMT

Attempted the link and it comes up with cannot connect

Re: Upgraded to Apple one from just Apple TV+, now Apple TV+ keeps saying i need to

Coxychris — Mon, 02 Jun 2025 20:19:30 GMT

Having same issue this is not great ee

Re: Upgraded to Apple one from just Apple TV+, now Apple TV+ keeps saying i need to

Michael_D — Tue, 03 Jun 2025 08:34:26 GMT

Thanks for trying @TW1993.

If you haven't already, can you try the link on both WiFi and mobile data?

If that still doesn't work, I'd recommend speaking to our tech guides so they can check your account to make sure it is set up as it should be and look into it further.

Michael

Re: Upgraded to Apple one from just Apple TV+, now Apple TV+ keeps saying i need to

Michael_D — Tue, 03 Jun 2025 08:35:57 GMT

Hi @Coxychris

If the steps above haven't worked for you either, and the Apple One subscription is showing as being subscribed through EE, I'd recommend giving our tech guides a call for them to help with this further.

Michael

Re: Upgraded to Apple one from just Apple TV+, now Apple TV+ keeps saying i need to

TW1993 — Wed, 04 Jun 2025 10:06:21 GMT

I turned WIFI off and went through mobile data and it seems to have done it, thank you for your help!

Re: Upgraded to Apple one from just Apple TV+, now Apple TV+ keeps saying i need to

Katie_B — Wed, 04 Jun 2025 10:35:50 GMT

Thanks so much for coming back and letting us know @TW1993.

Katie