https://community.ee.co.uk/t5/Apple-Devices/Replaced-Phone-Cannot-Instal-Sim/m-p/1535298#M153063 <P>What was the reason for your old phone being "picked up"?</P> <P>Did you remove your SIM from the phone before it was picked up? And put it into the new/replacement phone?</P> Wed, 21 May 2025 15:42:32 GMT bristolian 2025-05-21T15:42:32Z https://community.ee.co.uk/t5/Apple-Devices/Replaced-Phone-Cannot-Instal-Sim/m-p/1535297#M153062 <P>Had my phone picked up today, no i cant transfer my phone number.&nbsp;<BR /><BR />Can someone suggest how to add sim account as i cannot make outgoing calls?&nbsp;</P> Wed, 21 May 2025 15:41:12 GMT https://community.ee.co.uk/t5/Apple-Devices/Replaced-Phone-Cannot-Instal-Sim/m-p/1535297#M153062 TR1BE 2025-05-21T15:41:12Z https://community.ee.co.uk/t5/Apple-Devices/Replaced-Phone-Cannot-Instal-Sim/m-p/1535298#M153063 <P>What was the reason for your old phone being "picked up"?</P> <P>Did you remove your SIM from the phone before it was picked up? And put it into the new/replacement phone?</P> Wed, 21 May 2025 15:42:32 GMT https://community.ee.co.uk/t5/Apple-Devices/Replaced-Phone-Cannot-Instal-Sim/m-p/1535298#M153063 bristolian 2025-05-21T15:42:32Z