topic Re: iPhone 16, set up new phone and Apple ID won’t transfer or phone number in Apple Devices

iPhone 16, set up new phone and Apple ID won’t transfer or phone number

gabbieswann — Tue, 13 May 2025 21:34:35 GMT

Account now locked after transferring over to phone. Can't access phone number or Apple ID without two factor authentication but old phone now erased and nothing I can do. Any suggestions?

Re: iPhone 16, set up new phone and Apple ID won’t transfer or phone number

Peter_W — Wed, 14 May 2025 09:07:32 GMT

Good morning @gabbieswann.

Thanks for reaching out to us here on the Community!

When setting up your new iPhone were you transferring an eSIM, or do you have a physical SIM and are able to insert this to the new phone?

Peter