topic Two signal bars at the top right of the phone in Apple Devices

Two signal bars at the top right of the phone

Scott841 — Wed, 07 May 2025 17:01:41 GMT

hi I’ve just switched to EE and there’s two reception bars at the top of my phone is one for phone reception and one for 4/5g reception??

if anyone knows anything I’d like to know as at the moment I can’t make an out going call

Re: Two signal bars at the top right of the phone

Chris_B — Wed, 07 May 2025 18:00:51 GMT

@Scott841 If you have 2 reception bars showing on your device you have 2 sims active in the device. One will be a eSIM the other a physical sim.
Are you using the eSIM ? If you open settings>mobile service and scroll down to where is says EE ( left side ) does it show two active sims again one will be a eSIM

Have you restarted the device since you moved over to EE ?

Re: Two signal bars at the top right of the phone

bristolian — Wed, 07 May 2025 21:40:44 GMT

@Scott841 wrote:

hi I’ve just switched to EE and there’s two reception bars at the top of my phone is one for phone reception and one for 4/5g reception??

4G/5G *is* your network signal.

That network signal allows voice calls, text messages & mobile data.