topic Activate Free Apple Music on Iphone in Apple Devices

Activate Free Apple Music on Iphone

jpd1974 — Thu, 01 May 2025 14:23:06 GMT

I have just bought an iphone 16 pro(after many years of android), came with free apple music add on, I have downloaded apple music(itunes?) on pc and have it on my phone, but cannot find a way to claim the free apple music, app just gives me an option of 3 months free, then £10.99 a month

Can anyone please help?

Re: Activate Free Apple Music on Iphone

Ali_A — Thu, 01 May 2025 16:26:41 GMT

Hi @jpd1974

Welcome to the Community.

Did you purchase your mobile phone outright, or is it on a monthly contract?

Using your mobile phone with EE SIM card inside, and making sure you're using mobile data, can you try going to Activate Apple Music?

Ali

Re: Activate Free Apple Music on Iphone

jpd1974 — Thu, 01 May 2025 16:28:43 GMT

monthly contract with option of apple music or apple tv or some others

clicked on the link.. "no subscription through ee"

Re: Activate Free Apple Music on Iphone

Ali_A — Thu, 01 May 2025 16:34:42 GMT

@jpd1974

Thanks for giving the link a try.

Can you text MUSIC to 150 from your device?

Ali

Re: Activate Free Apple Music on Iphone

jpd1974 — Thu, 01 May 2025 16:44:29 GMT

Says I have already used my free membership(ended yesterday), only got the phone today

But I can still pay £10.99 a month

Re: Activate Free Apple Music on Iphone

Ali_A — Thu, 01 May 2025 17:02:38 GMT

@jpd1974

Can you check if you have Apple Music set up as your Inclusive Extra?
You can check your Inclusive Extras quickly and simply in the EE app, or by texting “Pick” to 150.

Ali

Re: Activate Free Apple Music on Iphone

jpd1974 — Thu, 01 May 2025 17:06:59 GMT

txt pick and says already used free apple music

IN app...

says apple music and I can swap it on 30 May

Re: Activate Free Apple Music on Iphone

Ali_A — Thu, 01 May 2025 17:09:52 GMT

@jpd1974

Perfect, that shows you have the Apple Music Subscription set up on your line.

As the link didn't detect your Apple subscription, I'd recommend giving our Customer Service team a call on 150 from your handset, where a guide will be able to check the subscription is set up correctly, or reset it.

Ali

Re: Activate Free Apple Music on Iphone

jpd1974 — Thu, 01 May 2025 18:21:30 GMT

Thanks Ali

All working now, spoke to EE, everything OK, there, spoke to Apple, they had no idea, back to EE, removed the subscription and readd, that did the trick

Re: Activate Free Apple Music on Iphone

Michael_D — Fri, 02 May 2025 08:12:25 GMT

Great news, I'm glad to hear it is sorted now @jpd1974

Thanks for keeping us updated.

Take care and have a great day.

Michael